Johnson Health Tech Expands Recall to Include Matrix Retail and Vision Treadmills Due to Fire Hazard

Recall overview

What This Recall Notice Says

This recall involves Matrix Retail models T30, TF30, T50, TF50, and T75 treadmills, and Vision models T9800, TF20, T40, and T80 treadmills with certain serial numbers. The treadmills have a running platform that measures 60 inches long by 20 inches wide, a 33-inch-wide console, and were sold with a straight power cord with no power cord bracket. "Matrix" or "Vision" is printed on the treadmill and treadmill belt. The model number and frame serial number are located on the lower front crossbar near the power switch. The serial number includes the letters TM, a three-digit model number, and the manufacture date in YY/MM format followed by a five-digit serial. The recalled treadmills were manufactured from June 2007 through January 2024 and do not come with a power cord bracket. This recall is an expansion of the prior recall of Matrix T1 and T3 Series Commercial Treadmills, which were also recalled because the power cord can become loose from the treadmill's power socket. The remedy in the prior recall of commercial treadmills is a power cord bracket that requires tools for installation. For this recall expansion, the remedy for consumers is a power cord with an automatic locking-style plug that does not require any tools for installation. Model Name/ Number Recalled Serial Number(s) or Range Matrix Retail T30 (TM729) TM7291709CA00001 - TM7292104C00380 TF30 (TM693, TM693B) TM6931606CA00001 - TM6931705CA00178 TM693B1707CA00001 - TM693B2201C00601 T50 (TM695, TM767) TM6951607CA00001 - TM6952009C00840 TM7672009C00001 - TM76722011C00051 TF50 (TM694, TM694B, TM768) TM6941607CA00001 - TM69482009C00514 TM694B1605C00008 - TM694B2009K03263 TM7682009C00001 - TM7682104C00580 T75 (TM703, TM703B, TM703C, TM703E) TM7031607CA00001 - TM70381903C00088 TM70382311C00229 TM703B1609CA00015 - TM703B1908C00050 TM703B2309C00164, TM703B2311C00282 TM703C1810C00001 - TM703C2212C00127 TM703C2305C00049, TM703C2308C00409 TM703E2304C00002 - TM703E2401C00087 Vision T9800 (TM87) TM87D070600070, TM87D080600128, TM87D0940059, TM87D120100125, and TM87D1206000127 TF20 (TM432, TM432C) TM4321108BD00255 - TM4321610CA00033 TM432C1210CA00002 - TM432C1606CA00200 T40 (TM433, TM433C) TM4331201BD00466 - TM4331510BD00004 TM433C1408CJ00001 - TM433C1602CA00631 T80 (TM445) TM4451210BC00001 - TM4451505BC00150 TM4451212BD00002 - TM4451406BD00125

Read Official Notice

Before you act: a similar product name is not enough. Match the identifiers, affected dates, model or lot details, and remedy instructions in the official notice.

1. Match the item

Check brand, model, serial number, date code, color, size and retailer.

2. Read the risk

Review the hazard, consequence, risk level and whether the notice says to stop using, stop eating or keep the item away from children.

3. Follow the remedy

Look for refund, repair, replacement, disposal, software update, dealer service or company contact instructions.

4. Verify officially

Open the official source before making a safety decision, especially for vehicles, food, baby products and medical devices.

How To Tell If Yours Is Included

Compare product name, brand, model, UPC, lot code, serial number, date code, color, size, retailer or package date against the official notice.

Recall Hazard And Risk

The power cord can become loose from the treadmill's power socket, posing a fire hazard.

Recall Remedy

Consumers should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If there is no power cord bracket, consumers should ensure that the power cord is completely inserted into the treadmill's power socket before each use, until the treadmill is repaired. Consumers should contact Johnson Health Tech North America to receive a free replacement power cord with an automatic locking-style plug by mail for self-installation. To facilitate consumer participation in this recall, the installation of the replacement power cord does not require any tools.

Affected Product Or Item

Matrix Retail T30, TF30, T50, TF50, and T75 treadmills, Vision T9800, TF20, T40, and T80 treadmills

Hazard Or Reason For Recall

The power cord can become loose from the treadmill's power socket, posing a fire hazard.

Official Remedy And What To Do Next

Consumers should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If there is no power cord bracket, consumers should ensure that the power cord is completely inserted into the treadmill's power socket before each use, until the treadmill is repaired. Consumers should contact Johnson Health Tech North America to receive a free replacement power cord with an automatic locking-style plug by mail for self-installation. To facilitate consumer participation in this recall, the installation of the replacement power cord does not require any tools.

Company Contact For This Recall

Johnson Health Tech North America toll-free at 800-211-4590 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at [email protected] or online at https://matrixhomefitness.com/recalls or at https://www.visionfitness.com/eng/recalls and click on "Recalls" for more information.

Recall Images And Label Photos

Recalled Matrix Retail T30 (TM729) Treadmill

Recalled Matrix Retail TF30 (TM693, TM693B) Treadmill

Recalled Matrix Retail T50 (TM695, TM767) Treadmill

Recalled Matrix Retail TF50 Treadmill (TM694, TM694B, TM768)

Recalled Matrix Retail T75 (TM703, TM703B, TM703C, TM703E) Treadmill

Recalled Vision TF20 (TM432, TM432C) Treadmill

Recalled Vision T40 (TM433, TM433C) Treadmill

Location of model and serial number on lower front crossbar

How To Check If This Recall Applies To You

Match The Exact Product

Start with the exact product name, brand, company, model, color, size and retailer listed in the recall notice. Similar products may not be included.

Compare Codes And Date Ranges

Check UPCs, lot codes, serial numbers, model numbers, best-by dates, date codes, VIN ranges, production dates or official campaign numbers when available.

Read The Hazard Before Use

Hazards can involve injury, fire, choking, contamination, undeclared allergens, crash risk, device failure, electrical shock or incorrect labeling.

Follow The Official Remedy

Confirm final instructions in the linked official notice before returning, repairing, disposing, stopping use, stopping consumption, contacting the company or scheduling service.

Key Product Recall Checks

Use these checks to decide whether the notice is relevant to the item you have, then confirm with the official source.

Identity

Model, Serial Number Or Batch Code

Many recalls apply only to specific models, production batches, serial numbers, item numbers, colors, sizes or date ranges.

Risk

Hazard, Consequence And Risk Level

Use the hazard, consequence and risk level to understand whether the product should be stopped immediately or handled through normal recall instructions.

Action

Repair, Replacement, Refund Or Disposal

Recall remedies differ by agency and product type. The official notice is the final source for repair, refund, replacement, disposal, dealer service or stop-use steps.

Source

Official Agency Notice

This page helps you review public recall details in one place. Always use the linked agency or company notice before making a safety decision.

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Recall Detail FAQ

Short answers for checking whether this recall notice applies to your item.

How do I know if this recall affects my product?

Compare the product name, brand, model, UPC, lot code, serial number, VIN, date code, package size, retailer and distribution details with the official notice. All key details should match.

What should I do after finding a matching recall?

Stop using, feeding, driving or consuming the product when the notice says to do so, then follow the official remedy for repair, replacement, refund, disposal, service or company contact.

Is this page the official recall notice?

No. This site helps you review public recall details. Use the linked official notice as the final source for affected products and safety instructions.

Why can a recall page change after publication?

Agencies and companies may update notices with expanded products, corrected codes, new risk classifications, remedy availability or additional distribution details.