Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Recall overview

What This Recall Notice Says

This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

Read Official Notice

Before you act: a similar product name is not enough. Match the identifiers, affected dates, model or lot details, and remedy instructions in the official notice.

1. Match the item

Check brand, model, serial number, date code, color, size and retailer.

2. Read the risk

Review the hazard, consequence, risk level and whether the notice says to stop using, stop eating or keep the item away from children.

3. Follow the remedy

Look for refund, repair, replacement, disposal, software update, dealer service or company contact instructions.

4. Verify officially

Open the official source before making a safety decision, especially for vehicles, food, baby products and medical devices.

How To Tell If Yours Is Included

Compare product name, brand, model, UPC, lot code, serial number, date code, color, size, retailer or package date against the official notice.

Recall Hazard And Risk

The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.

Recall Remedy

Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.

Affected Product Or Item

Urban Arrow Cargo Electric Bikes

Hazard Or Reason For Recall

The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.

Official Remedy And What To Do Next

Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.

Company Contact For This Recall

Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.

Recall Images And Label Photos

Recalled Urban Arrow Cargo Electric Bikes

Recalled Seat Post with two silver bolts

How To Check If This Recall Applies To You

Match The Exact Product

Start with the exact product name, brand, company, model, color, size and retailer listed in the recall notice. Similar products may not be included.

Compare Codes And Date Ranges

Check UPCs, lot codes, serial numbers, model numbers, best-by dates, date codes, VIN ranges, production dates or official campaign numbers when available.

Read The Hazard Before Use

Hazards can involve injury, fire, choking, contamination, undeclared allergens, crash risk, device failure, electrical shock or incorrect labeling.

Follow The Official Remedy

Confirm final instructions in the linked official notice before returning, repairing, disposing, stopping use, stopping consumption, contacting the company or scheduling service.

Key Product Recall Checks

Use these checks to decide whether the notice is relevant to the item you have, then confirm with the official source.

Identity

Model, Serial Number Or Batch Code

Many recalls apply only to specific models, production batches, serial numbers, item numbers, colors, sizes or date ranges.

Risk

Hazard, Consequence And Risk Level

Use the hazard, consequence and risk level to understand whether the product should be stopped immediately or handled through normal recall instructions.

Action

Repair, Replacement, Refund Or Disposal

Recall remedies differ by agency and product type. The official notice is the final source for repair, refund, replacement, disposal, dealer service or stop-use steps.

Source

Official Agency Notice

This page helps you review public recall details in one place. Always use the linked agency or company notice before making a safety decision.

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Recall Detail FAQ

Short answers for checking whether this recall notice applies to your item.

How do I know if this recall affects my product?

Compare the product name, brand, model, UPC, lot code, serial number, VIN, date code, package size, retailer and distribution details with the official notice. All key details should match.

What should I do after finding a matching recall?

Stop using, feeding, driving or consuming the product when the notice says to do so, then follow the official remedy for repair, replacement, refund, disposal, service or company contact.

Is this page the official recall notice?

No. This site helps you review public recall details. Use the linked official notice as the final source for affected products and safety instructions.

Why can a recall page change after publication?

Agencies and companies may update notices with expanded products, corrected codes, new risk classifications, remedy availability or additional distribution details.