INIU BI-B41 Power Bank Recall: Serial Numbers, Refund Support and Safe Disposal

Recall Facts and the Immediate Stop-Use Step

The U.S. Consumer Product Safety Commission announced recall 26-135 on December 5, 2025. It covers about 210,000 INIU BI-B41 power banks. These 10,000mAh units were sold on Amazon.com from August 2021 through April 2022 for about $18.

The official remedy is a full refund. The immediate safety action comes first: stop using a matching power bank. Do not charge it to see whether it becomes hot, connect it to a phone to drain it, or carry it in a pocket or travel bag. Photograph the identifying label without plugging the unit in and begin the claim from the INIU page linked by CPSC.

This is a batch-specific recall. BI-B41 is the model, while one of four short strings on the back establishes the included serial group. A device that looks similar, has a paw-print light, or was bought from Amazon is not automatically included. Conversely, an old purchase date should not be used to dismiss a full model-and-serial match.

The disposal rule is also part of the safety response. CPSC says a recalled lithium-ion device must be handled differently from ordinary batteries because of its greater fire risk. Keep the unit available for claim verification, but plan for an accepting municipal household hazardous-waste facility rather than a trash can or familiar store battery bin.

Match the Model and Serial Number Exactly

Use three layers of identification: the model, the physical design, and the printed serial. The purchase channel and date are supporting details. Wipe dust from the back gently with a dry cloth if necessary, but do not open, flex or press a power bank that appears swollen or damaged.

Identify the BI-B41 by its case and markings

The recalled product is the INIU 10,000mAh portable power bank, model BI-B41. It has a black or blue case. The INIU logo and a paw-print LED indicator appear on the front. Other capacities, model numbers, colors or designs should not be folded into this action because they resemble the recalled device.

Online order titles can be abbreviated or updated after a sale, so do not rely entirely on the Amazon listing name. The label physically attached to the unit is the stronger identifier. If the device is dangerously hot, smoking or visibly deformed, prioritize personal safety and emergency guidance instead of handling it to read small print.

Find the serial number on the back

CPSC says the model and serial number are printed at the bottom of the back of the power bank. Use bright indirect light and take a close photograph that includes both lines. Zoom the photo rather than repeatedly rotating or warming the device in your hands.

Keep every leading zero. A six-character serial can be copied incorrectly when a zero is treated as the letter O or when the single letter in the middle is overlooked. Compare the printed string character for character, then retain the image for the refund submission.

Check the four included serial numbers

Only these serial numbers are included in recall 26-135:

• 000G21
• 000H21
• 000I21
• 000L21

Do not assume that a serial ending in “21” is covered. The letter and all leading zeros are part of the match. A different serial does not establish inclusion in this recall, even if the product is a BI-B41 bought during the sale period.

It is equally important not to call a nonmatching device universally safe. A mismatch means the official scope of this particular recall has not been met. If another unit swells, overheats, leaks, smells unusual or behaves abnormally, stop using it and contact the manufacturer or report the incident without changing its serial number in the claim.

Understand the Fire Record Without Testing the Battery

A power bank is an energy-storage device even when its display shows little charge. The recall says its lithium-ion battery can overheat and ignite. That makes deliberate testing, disassembly and ordinary battery-box disposal inappropriate responses.

Why overheating changes how the device should be handled

Do not reconnect a matching unit to see whether the warning is “real.” Charging adds energy, and using it to charge a phone can produce heat. Avoid pressing on the case, puncturing it, opening it, taping damaged seams closed, or trying to remove an internal cell. The consumer remedy is a refund and special disposal, not a home repair.

Unplug a unit that is connected only if it can be done without approaching smoke, fire or obvious extreme heat. In an active fire or rapidly escalating event, move away, alert others and call emergency services. Do not take an actively failing battery through occupied rooms merely to move it outdoors. Local fire-department instructions should take priority in an emergency.

Incidents, injuries and reported property damage

At the time of the CPSC notice, INIU had received 15 overheating reports. Eleven involved fires, three minor burn injuries were reported, and reported property damage exceeded $380,000. Those figures explain the strict stop-use and disposal instructions even though many recalled units may show no visible damage.

The numbers are not an individual failure probability. The notice does not describe the usage history of every unit or the completeness of all reporting. A cool case today does not demonstrate that its internal cell will remain stable during a future charge cycle. Owners should act on the exact identifier match instead of waiting for warmth, odor or swelling.

If an incident occurred, preserve the Amazon order record, photographs and factual timeline once the area is safe. Report injuries or dangerous-product events through SaferProducts.gov. Seek medical care for a burn or smoke exposure rather than waiting for a refund case response.

Submit the INIU Refund Request

The safest path begins from the INIU page linked in the CPSC notice. That route reduces confusion with Amazon order support, ordinary warranty forms and lookalike refund pages. Keep the device isolated and unused while INIU reviews the serial evidence.

Gather evidence before opening the claim

Take a clear front photograph showing the INIU logo and paw-print light, a full back photograph, and a close view of the BI-B41 model and six-character serial. If available, download or screenshot the Amazon order page showing the product, order date and order number. Save images locally before uploading them so a browser timeout does not force more handling.

Use current contact and mailing information. The portal may request further claim details, but do not send a password, one-time Amazon code or banking login. The recall was sold through Amazon, yet the official remedy process is hosted by INIU.

Use the official claim channel

Open the INIU BI-B41 recall page from the CPSC notice and follow its “Submit a Recall Claim” route. CPSC also lists 888-886-3606, Monday through Friday from 8 a.m. to 5 p.m. Eastern Time, and [email protected].

Confirm that the web domain belongs to INIU before uploading label and order images. Search ads, social posts and direct messages are not the official claim. No one should require an upfront fee to release the recall refund. Record the submission date and save the email confirmation.

Track review and support contacts

INIU’s current page says its team will review the case and notify the claimant in about 15 business days. It says a refund or gift card will be processed if the product is confirmed. This is a current manufacturer estimate rather than a guaranteed deadline, and the CPSC notice describes the remedy more generally as a full refund.

If the stated review period passes, reply to the confirmation email or contact the listed recall address with the case number. Include the original submission date and ask for status; avoid starting multiple claims unless support directs it, because duplicate cases can complicate matching.

Keep the device until INIU confirms qualification and provides disposal instructions. A submitted form is not the same as confirmation. Continuing to store it requires care, but throwing it away early can eliminate the label or proof needed to complete review.

Store a Suspected Unit While Review Is Pending

INIU tells owners to stop use and keep the power bank separately in a cool, dry place until it confirms recall qualification. “Separately” matters: the device should not remain in a drawer full of papers, cables and other batteries where it can be connected by mistake or where a failure can spread.

Choose a cool, dry and isolated location

Keep the power bank away from direct sun, heaters, cooking areas, bedding and other combustible belongings. Do not leave it in a parked vehicle, where temperatures can rise sharply. Place a visible note with it so another household member does not recharge or pack it for travel. Avoid stacking objects on the case or allowing the ports to contact loose metal.

The CPSC notice does not prescribe a universal consumer storage container, and local fire-safety guidance can differ. If you are unsure where to hold the unit, contact the municipal household hazardous-waste program or local fire authority and describe it as a recalled lithium-ion power bank awaiting claim confirmation. Follow their advice for the specific condition and property.

Respond to swelling, heat, odor or smoke

A bulging case, unusual heat, hissing, chemical odor, leaking material or smoke is not a cue to finish photographing the label. Stop handling it, keep people away and seek emergency guidance. Call emergency services for an active fire, smoke or immediate threat. Do not place an unstable device into a car for transport unless the responsible local authority or receiving facility has told you how to proceed.

Once immediate danger is addressed, record what happened without approaching a hazardous device. Tell INIU the unit’s condition and ask how the claim should proceed. A hazardous-waste center that accepts intact recalled batteries may have a different process for a swollen, burned or damaged one, so contact it before arrival.

Dispose of a Confirmed Recalled Power Bank Safely

Disposal is not the first step. INIU says confirmed claimants will receive detailed instructions after the refund or gift card is issued. CPSC’s broader warning establishes where the unit must not go and points owners toward municipal hazardous-waste guidance.

Places that must not receive the recalled device

Do not put the power bank in household trash. Do not place it in street-level, curbside or other general recycling. CPSC also says not to deposit it in used-battery recycling boxes found at retail and home-improvement stores. Those familiar bins may be designed for ordinary consumer batteries, not recalled lithium-ion devices with an identified fire risk.

Do not mail the device to INIU or Amazon unless the official recall program gives specific compliant shipping instructions. Damaged and defective lithium batteries face transport restrictions, and improvised packaging does not make shipment safe. The published remedy directs owners toward special local disposal, not an unrequested return parcel.

Contact a household hazardous-waste facility first

CPSC says a municipal household hazardous-waste collection center may accept the recalled device. Call before traveling and use the complete description: an INIU BI-B41 recalled lithium-ion power bank under CPSC recall 26-135. Ask whether the facility accepts recalled lithium-ion devices and whether it has condition, appointment or packaging requirements.

If the center says no, contact the municipality for another route. Do not leave the device outside a closed facility or place it in a different recycling stream. INIU links owners to facility-finding and EPA resources, but acceptance must still be confirmed directly because listings and local programs change.

Keep a disposal and refund record

Save INIU’s confirmation and the disposal email before relinquishing the unit. Note the facility name, contact person if provided, disposal date and any instructions followed. A facility may not issue a receipt, so a contemporaneous note can still explain how the recalled power bank was handled.

Keep the refund or gift-card message with the claim number. If INIU asks for disposal documentation, respond through the existing case rather than reopening a new submission. Once the facility accepts the device, do not attempt to retrieve it for another photograph or resale.

Resolve Common Amazon and Support Questions

Amazon’s role as the seller can make owners start in the wrong customer-service queue. The CPSC notice directs the refund registration to INIU. Amazon records remain useful evidence, but the recall case should have an INIU confirmation number.

Is Amazon handling the refund?

The recalled units were sold on Amazon.com, and Amazon may display a product-safety alert or old order details. The official CPSC remedy, however, tells consumers to visit INIU’s recall page to verify the serial and register for the full refund. Routine Amazon return windows and chat agents do not replace that process.

If Amazon sends a recall message, compare its product and link with recall 26-135. Do not click an unexpected shortened URL asking for credentials. Sign into Amazon separately to view the order, then begin the claim through the manufacturer link published by CPSC.

What if the order history or receipt is missing?

The exact model and serial are the core scope identifiers. Photograph them and tell INIU truthfully if the device was a gift, came from an old account or no longer appears in order history. The public notice does not describe every alternate proof scenario, so only INIU can determine what else it needs.

A bank statement or archived gift email may help establish timing, but do not expose unrelated financial details. Redact unrelated transactions if support accepts such evidence. This article cannot guarantee a claim without an order record; it can point to the official identifier and support route.

How can a stalled remedy be escalated?

First reply to the confirmation email or contact [email protected] and 888-886-3606 with the case number, serial and submission date. Keep a dated log. If the company is nonresponsive or there is a problem obtaining the announced remedy, the CPSC recall page links to its Recall Complaint form for that purpose.

A remedy complaint is different from reporting a fire, overheat or injury, which can be done through SaferProducts.gov. Product Recall Checker is independent and cannot access INIU or Amazon accounts, approve refunds or accept recalled batteries. Verify current instructions through the official pages and keep the device out of use until confirmation and safe disposal are complete.