Amazon Power Bank Recalls: Anker, INIU and NEWDERY Checks

Amazon power bank recalls: selected models and remedies

Start with the model printed on the device, then follow the linked notice. Similar capacity, color or branding is not enough. Two Anker programs in this table offer different remedies, and INIU limits its BI-B41 recall to four serial codes. These distinctions determine which form to use and what evidence to keep.

The dates above are the CPSC announcement dates, not the date you purchased the charger or the year embedded in a web address. The INIU notice is dated December 2025 despite appearing under a 2026 URL. Anker's global program page also uses a June 2025 label for the five-model program, while the linked United States CPSC notice is dated September 18. Keep the source and jurisdiction attached to a date.

NEWDERY is another reason to read the current page in full. It now contains a September 2026 recall with a refund remedy and retains the older June 2025 safety warning below it. A quotation from that historical warning can give an outdated picture of the available program. Use the current recall section when checking the ZHX-PB22 and asking how to participate.

Check the model and serial number before making a claim

The model identifies the product design; the serial number or code can narrow that design to the units included in a particular program. Write down both exactly as printed. A marketplace order number is a different identifier: it helps establish a transaction but does not replace the number on the device.

Photograph the label in good light without powering the unit or charging it to see whether it still works. Retain an unmarked identification photograph before following any program-specific marking instructions. If a number is worn, partly obscured or difficult to distinguish, send the photograph to the official contact and explain the uncertainty instead of entering a guessed serial.

Anker has separate recall programs

For A1263, Anker's identification page points to the bottom of the PowerCore 10000. Use its separate A1263 recall page to check the qualifying serial number and order information. Anker directs owners to contact support when the serial is worn or order details cannot be located. Owning another Anker charger with 10,000mAh capacity does not establish an A1263 match.

The five-model program uses Anker's rc2506 page and a serial check for A1647, A1652, A1257, A1681 and A1689. Labels can be on the back or side. Anker cautions about easily confused characters such as zero and the letter O. Read the code carefully; a character-reading tip is not a substitute for submitting the actual serial to the correct official checker.

INIU BI-B41 requires one of four serial codes

The BI-B41 is a 10,000mAh black or blue power bank with a paw-print LED on the front. Check the lower back for the model and serial. The listed codes are 000G21, 000H21, 000I21 and 000L21. A BI-B41 designation by itself does not establish that every unit is included.

If the code cannot be found, the official INIU page provides a purchase-evidence route for company review. Our INIU BI-B41 recall guide covers that single-model process in more detail. Report the missing identifier honestly; do not select a listed code simply because the case looks familiar.

NEWDERY ZHX-PB22 is a current recall, not just the older warning

For NEWDERY, look for ZHX-PB22 on the back and the black body with yellow cables described in the current CPSC notice. The model establishes the affected product described there; the serial is also requested for claim evidence. Do not import INIU's four-code restriction into this unrelated program.

When searching, check whether the text you are reading is the current September 24, 2026 recall or the previous safety warning retained beneath it. They concern the same model but describe different stages of the regulatory response. Use the current recall's contact information and refund instructions when asking NEWDERY to confirm your product and next steps.

What the refund or replacement process actually requires

A recall claim has several stages: identifying an affected unit, submitting the requested evidence, receiving eligibility confirmation and completing the remedy. An automated confirmation that a form was submitted is not necessarily the final approval. Keep the program name and product code attached to each message so that you can tell which stage you have reached.

The comparison table deliberately uses different remedy language. Anker A1263 has a replacement program. The five-model Anker notice offers a cash refund or Anker gift card. The INIU and current NEWDERY notices list refunds. A broad headline about an “Amazon charger refund” does not change those product-specific terms.

Keep the evidence needed for your specific program

For A1263, CPSC says a receipt will be requested but is not required to participate. The notice asks for identifying photographs and the consumer's name, photograph date and recalled marking, followed by disposal confirmation for the replacement process. Check the live program instructions before marking the unit, and ask Anker how to proceed if identification cannot be read.

The five-model Anker notice also describes identifying photographs with a name, date and recalled marking, but its remedy is the separate refund or gift-card program. Do not assume that the A1263 receipt wording determines the requirements of every Anker form. Save the original invoice if available and let the correct program specify what is needed.

NEWDERY's current notice asks for a photograph showing the model, serial, the word “recalled” and the consumer's last name written on the power bank in permanent marker, plus confirmation of lawful disposal. That specific requirement differs from simply photographing an order confirmation. Preserve the underlying identification evidence and follow the administrator's sequence rather than borrowing marking instructions from another brand.

Follow the official claim route before mailing or discarding a device

Begin from the company page linked in the CPSC notice. For INIU, use its main BI-B41 recall page to reach the current claim route. If a linked form displays an unexpected product or you cannot complete it, contact the recall email listed by CPSC, [email protected], and explain the mismatch instead of entering your information under another model.

Anker's program pages specifically say to obtain eligibility confirmation before disposing of the unit. Stop use as instructed while following that claim sequence. Do not open the housing, cut into the battery, puncture it or deliberately run it down to prepare a photograph. A request to mark the exterior is not permission to damage the battery itself.

Likewise, do not put a recalled power bank into an ordinary parcel because you assume every Amazon return works the same way. Ask the administrator about the applicable return or disposal route and follow its directions. Keep a copy of the submitted form, attachments and acknowledgment; our Amazon recall refund guide can help organize payment questions once the product's actual remedy has been established.

How to arrange disposal of a recalled lithium-ion power bank

Do not put a recalled power bank in household trash, curbside recycling or a normal used-battery collection box at a store. The CPSC notices give this stricter instruction because recalled lithium-ion devices require different handling from ordinary used batteries. A bin labelled “battery recycling” is not evidence that it accepts a damaged, defective or recalled power bank.

Begin with the disposal directions for the program you are using. Anker's pages specify eligibility confirmation before disposal, and other programs require particular evidence of completion. Once you have the relevant instructions, contact your municipal household hazardous waste collection center. Ask whether it accepts recalled lithium-ion power banks, not merely whether it takes household batteries.

A short call can settle several practical questions before you travel:

• Does the facility accept this recalled device from household residents?
• Does it require an appointment or a particular collection event?
• What handling or delivery instructions apply to the condition of this unit?
• Can it provide the type of disposal acknowledgment requested by the recall administrator?
• If it cannot accept the device, which municipal service should you contact next?

These are questions to ask, not promises that every facility provides the same service or document. If the center cannot accept the power bank, the CPSC notices direct consumers to their municipality for further guidance. Tell the recall administrator if local disposal is unavailable, so that its instructions and your claim record reflect the actual obstacle.

The EPA's lithium-ion battery guidance explains why these devices should be kept out of ordinary waste streams and why consumers should follow product markings and manufacturer guidance. Some batteries are not intended to be removed by the user. Do not break open a sealed charger to separate its cells or make it fit a collection container.

If the device is swollen or otherwise damaged, obtain specific handling advice from the manufacturer and local hazardous waste service. EPA identifies swelling as a sign of damage and a possible fire hazard. If there appears to be an imminent fire risk, call emergency services rather than continuing a refund application or trying to transport the device yourself. A claim photograph is never a reason to approach an active battery emergency.

For a routine completed handoff, retain whatever disposal evidence the program requested and note the date and facility. Send it through the official claim route and keep the acknowledgment. This closes an evidence gap that can otherwise occur when the product has been removed but the company still needs confirmation before supplying the stated remedy.

When an Amazon alert or claim does not resolve the question

An account alert is a useful lead, but the device still needs an exact model and serial check. If you receive a message about a charger you own, open Amazon directly and review the relevant account information, then compare your physical unit with the official notice. Our Amazon account recall guide explains the account route without replacing the manufacturer-specific checks in this article.

Amazon's official scam guidance recommends verifying recalls through the account's Your Recalls and Product Safety Alerts page and reviewing authentic messages in Message Center. A familiar brand name in an unexpected text does not establish that its link is legitimate. The recall text-message guide covers message verification separately from product identification.

The reverse situation also requires care. If you own a close match but cannot find an account alert, use the CPSC notice and official company contact to investigate. A gift, an older account or a secondhand device may require gathering information from another person. The absence of a message in the account you are currently viewing should not be treated as proof that a physical device falls outside an affected range.

Follow up with the recall administrator and report unresolved issues

Before following up, identify the exact unresolved step. Did you submit the form successfully, receive a request for clearer photographs, obtain eligibility approval or complete the requested disposal confirmation? A concise question about the missing step is more useful than repeatedly starting new applications under slightly different model numbers.

Include the brand, model, official recall number, application reference and date of your previous contact. State what you submitted and what response you received. Keep the original attachments available. The CPSC notices list [email protected] for Anker, [email protected] for INIU and [email protected] for NEWDERY; reopen the relevant notice to check its current contact route before sending sensitive claim records.

If the company is unresponsive or a remedy problem remains after you have contacted it and allowed a response, use CPSC's Recall Complaint Form. Explain the chronology and link the exact notice. This is an escalation about an existing recall, not a replacement for first registering with the company, and it does not guarantee a larger payment or a different remedy.

If your product does not match a recall but you believe it presents a hazard, report the actual concern through SaferProducts.gov. Do not enter a different model to force a claim form to accept the device. Keep the identification question open with the appropriate company while following any applicable safety instructions; a search result, missing alert or unsuccessful form submission cannot certify that an unverified power bank is safe.